Shipping / Returns Policy

RETURNS

We accept returns for items purchased from ap-labs-usa.com within 30 days from the delivery date. The return method is by mail, and the item must be in new condition. There is no restocking fee for returns. Customers are responsible for returns due to remorse or defective products.

To initiate a return, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to proceed with the return process.

Please note that certain products and services are not eligible for returns. For more information on our return policy, you can visit our Returns Policy

SHIPPING

Shipping Locations:

Currently, we offer shipping services within the United States. However, we have plans to expand our shipping capabilities to international destinations in the near future. Stay tuned for updates on international shipping availability.

Shipping Methods:

We offer two shipping methods for domestic orders within the United States:

1. USPS Priority Mail: This method ensures reliable and timely delivery of your orders.

2. USPS First Class Mail: This method is available for lightweight packages and may have slightly longer delivery times than Priority Mail.

Shipping Rates:

Our shipping rates are calculated based on the weight or volume of the products being shipped. The specific rates will be provided during the checkout process.

Free Shipping:

We offer free shipping for domestic orders within the United States that exceed $50 in total value (pre-tax). For qualifying orders, the free shipping option will be automatically applied during the checkout process.

Order Processing Time:

We strive to process and ship orders promptly. Typically, orders are processed within 1-2 business days (excluding weekends and holidays) from the date of purchase. Please note that this is the processing time and does not include the shipping transit time.

Estimated Delivery Time:

The estimated delivery time is typically between 1 to 5 business days after the order has been shipped. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the shipping carrier's operations.

Order Tracking:

We provide order tracking services for all our shipments. Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its expected arrival.

EXCEPTIONAL RETURNS AND EXCHANGES:

Under exceptional circumstances, we may accept returns or exchanges. If you believe your situation justifies a return or exchange, please reach out to us through our "Contact" page. We will assess each request on a case-by-case basis.